T E C H N O L O G I C A L I N F R A S T R U C T U R E
Living the tomorrow, today Online Sales has invested in advanced technology, creating the ultimately safe, high quality and trustworthy environment for its clients.
Online Sales offers its own hub in the largest Data Center of Greece, the Med Nautilus which complies all the safety prerequisites and up to date methods in technology. Based on Citrix Virtualization technology, HP Networking and Dell Hardware, its infrastructure can accept up to 100 distantly located points, supporting 500 Agents and more than 1500 simultaneous calls. The connection between all the branches of Online Sales and Med Nautilus’ hub is double routed based on different means, with optical fibers as its base, and alternative means such as copper and solid cordless access, ensuring its constant and seamless function, drawing mutual benefits on technologies such as QoS and OSPF for the maximum positive results.
The telecommunication infrastructure of Online Sales are offered through central means of Med Nautilus and are based on state of the art technologies such as Voice Over IP, Predictive Dialer, Advanced Queuing, Skill Based Routing, Call Recording, Call Monitoring, Real Time Monitoring etc. This is how it manages to achieve maximum results on company’s resources, and maximum usage of its telecommunications’ foundation, ensuring simultaneously the highest level of services to its clients and coworkers. The design of this infrastructure is based on its easy, accessible and fast expansion and upgrading of its systems without any practical or theoretical obstacle.