T H E   C U S T O M E R   E X P E R I E N C E   P R O V I D E R

Customer efficiency:
Customized procedures leading to maximum return on results.

Quality analysis functions:
Allows our clients understand their customers better.

Effective qualitative result:
Our know-how leads to maximizing Net Promoting Score.

We act, so our customers react:
We assure maximum results in last minute premium information.

Immediate actions once needed:
We react fast – Time saving procedures including high value KPIs.

We consist of an essential part of our clients’ actions.

Their wants and needs become ours.

Their vision becomes our vision.

This is how we are established as The Customer Experience Provider.

O U R   S E R V I C E S

•  Outbound Campaigns 
•  Inbound Campaigns 
•  Winback Campaigns 
•  Customer Base Management Campaigns
•  Customer Care Solutions – at online sales’ place or at customer’s place
•  Qualitative Surveys
•  ROTM – Result Oriented Targeted Marketing

S P E C I A L I Z E D   T R A I N I N G

Online Sales as The Customer Experience Provider, puts great emphasis on the attained experience of each of its coworkers. Therefore based on this specific need, it has created an efficient procedure of continuous training, equipping its trainees each and every time with the necessary tools, emphasizing their capability based on the belief and culture of the company.

«This is how we create our successful community, online sales!»

 

T E C H N O L O G I C A L   I N F R A S T R U C T U R E

Living the tomorrow, today Online Sales has invested in advanced technology, creating the ultimately safe, high quality and trustworthy environment for its clients.

Online Sales offers its own hub in the largest Data Center of Greece, the Med Nautilus which complies all the safety prerequisites and up to date methods in technology. Based on Citrix Virtualization technology, HP Networking and Dell Hardware, its infrastructure can accept up to 100 distantly located points, supporting 500 Agents and more than 1500 simultaneous calls. The connection between all the branches of Online Sales and Med Nautilus’ hub is double routed based on different means, with optical fibers as its base, and alternative means such as copper and solid cordless access, ensuring its constant and seamless function, drawing mutual benefits on technologies such as QoS and OSPF for the maximum positive results.

The telecommunication infrastructure of Online Sales are offered through central means of Med Nautilus and are based on state of the art technologies such as Voice Over IP, Predictive Dialer, Advanced Queuing, Skill Based Routing, Call Recording, Call Monitoring, Real Time Monitoring etc. This is how it manages to achieve maximum results on company’s resources, and maximum usage of its telecommunications’ foundation, ensuring simultaneously the highest level of services to its clients and coworkers. The design of this infrastructure is based on its easy, accessible and fast expansion and upgrading of its systems without any practical or theoretical obstacle.